Check-in

Standard check-in time is 2:00PM.
Prior to checkin, the credit card used to book as well as identification matching the person and name the room was booked under must be sited by our Guest Services team.
That person must be present on arrival and must be staying at the property.
Any use of a third-party credit card must be pre-arranged with the property prior to arrival and written authority to use that third-party card must be provided.
Reception is open between 8am and 3pm, 7 days.

For all arrivals outside this time please be sure to contact The Alison Randwick team to arrange alternative check-in arrangements.

Check-out

All guests must vacate their room by 10:00AM on their date of departure.

Departure after this time may incur additional charges. Late check-out under The Alison Randwick Loyalty program is subject to availability and must be arranged prior to 9am on your day of departure.

No Fuss Housekeeping

If you have booked the No Fuss Housekeeping rate type, you will not receive full amenity and linen housekeeping for the duration of your stay. Basic Housekeeping will be provided only in that bin changes will be undertaken daily on the guest’s behalf.

Additional Housekeeping charges upon request;
• Towel Replenishment = $5 per towel.
• Amenity Replenishment = $10 full service tea/ coffee/ bathroom amenities where appropriate.
• Full Housekeeping and Linen Change = $25 per night.

• Late Check-out requests past 10am = $25 per booking.

Weekly and Monthly Save + Save Packages

For all guest house stays of 7 nights or longer, rooms will receive a full housekeep once per week.
We do ask all long term guests too in the mean time, arrange regular deposit of rubbish in guest house bins presented at checkin, found at the exterior or our property.
Payment will be required up front for the first week of a weekly stay, or for the first 2 weeks of a monthly stay. Weekly payments thereafter of the negotiated rate will fall due on the same day each week.

Clean Atmosphere Policy
In accordance with Australian law, our properties have a strict non-smoking/ non- vaping policy.
Smoking or vaping is prohibited anywhere on our premises which is monitored by cctv 24 hours.

If you choose to ignore this policy we have a minimum $250 charge, plus additional costs associated with restoring the room to its original condition.

Damages + Incidentals

The Alison Randwick have a min charge of $100 to damages incurred to all or part of the property which may affect the potential to re-sell a room upon checkout. It is understood that upon checking into The Alison Randwick, you agree to such charges being taken upon checkout in covering such expense.

The Alison Randwick reserves the right to request guests depart the property whom display a lack of care, damage or disrupt the general atmosphere, guest experience and business reputation during their stay. This includes but is not limited too; smoking in house, in room breakages,  drug/ alcohol consumption, property damages and/ or in causing unreasonable disruption to other guests.

Guest House Access

Guests must be 18 years or older, and if not, they must be accompanied by a responsible adult.
Only persons registered with the hotel are permitted to access the hotel and rooms, we do not accept visitors.

We reserve the right to refuse service to any guest or invitee of a guest.

IMPORTANT: 

Late access requests due to lost key cards will incur a fee of up to $50 after hours. It is critical you keep your key card with you at all times, keeping in mind also when leaving your room to shard guest facilities.

Personal Items

We do not take responsibility for any loss, damage or destruction to any personal property brought onto these premises.

Personal property includes any personal effects and motor vehicles.

Internet Policy

Because streaming of videos and skyping can considerably slow down the internet for other users in the house, there may be limitations on streaming videos or skyping while staying at The Alison Randwick. We ask you not download any illegal content from the internet during your stay.

Transport and Parking 

Bicycle’s must not be brought into rooms. All bikes must be stored in the areas designated by reception only. Any bikes stored at the front of the property, will be removed to the street.

 

PRIVACY POLICY

The Alison Loyalty Members

The Alison Randwick Loyalty Program is offered at the sole discretion of The Alison Randwick per the website; www.thealisonrandwick.com

Program Operations

The Program is operated by The Alison Randwick brand (proprietor: Macleay Holdings Pty Ltd), 136-138 Alison Road, Randwick NSW 2031.

Membership

Program membership is available to individuals (“you”) as stated in these terms and conditions. Only one membership can be maintained by you at any time. Membership is not open to companies or other entities. Membership is free, however a valid email address, first and last name must be given on sign-up at the hotel, or any other location that registration might take place.

Availability

The Alison Randwick reserves the right to suspend, restrict or discontinue this Program outside of 30 days’ written notice to all registered members. In the event that the Program is suspended, restricted or discontinued, benefits for all previous reservations made before the official census date will be honoured by the participating hotel.

Terms and Conditions Changes

The Alison Randwick reserves the right to change, amend or cancel any benefits and/or rewards offered by the Program at any time. In the event that conditions are altered, benefits valid at the time of booking may not be valid under the new terms and conditions.

Data Privacy

By applying for and/or obtaining membership for the Program, or by exercising benefits offered by the Program, you explicitly authorise that your personal information given on registration or during the course of your stay at The Alison Randwick, will be processed and shared within The Macleay Group of properties.

Right of Access to Data

You have the right to access your personal data held in our system at any time. The access must be requested in the form of a written enquiry to The Alison Randwick premise.

Benefits

The benefits offered by the Program are only applicable once for each separate booking made by a member of the Program. Benefits cannot be redeemed for cash or future credit of any amount. Benefits cannot be accrued and are only valid under these terms and conditions for each individual booking separately.

Benefits offered by the program are:

No booking fees!
Best rate guarantee promo code – this will beat any nightly price online found elsewhere.
Instantly become an ‘Alison Loyalty Member’ for life!
Unlimited Wi-Fi

Complimentary 12pm late check-out

Benefit Conditions

The benefits obtained by you under the Program hold their own specific terms, conditions and interpretations. The instant discount off online rates refers to room charges only and excludes any additional costs incurred during your stay including, but not limited to, room cleaning services and/or cancellation charges. The instant discount is only valid when a booking is made on www.thealisonrandwick.com and the promo code is entered during the booking process; or by phoning the property direct and quoting the promo code. Free wireless internet is valid at The Alison Randwick. The best rate guarantee does not apply to package deals or mystery hotel deals on the websites that support this booking method. The lower rate must not be affected by any style of loyalty program including corporate negotiated rates and/or any reward redemption bookings and must still be visible and available at the time of your call. If a best rate guarantee claim does not satisfy the required terms above, the original cancellation policy you booked under will apply to the booking should you wish to keep it. Late check-out time is 12pm. Any bookings made by members of the program are subject to a 48-hour cancellation policy, otherwise the first night of the accommodation will be charged. No booking fees does not include credit card surcharges, which may apply to your booking.

Interpretation

Interpretation of the Program terms and conditions is at the sole discretion of The Alison Randwick. The Alison Randwick reserves the right to add, modify or delete any terms, benefits and/or conditions at any time.

For more information about these terms and conditions, please contact one of our team members at The Alison Randwick.

PAYMENT POLICY

Prior to check in, the valid credit card that was used to secure the reservation will need to be sighted by our reservations team. This will be requested along with matching photo identification of the cardholder, and guest checking in. We accept a current driver license, proof of age card or valid passport.

For guests unable to present both a matching credit card and photo identification we reserve the right to decline check in and access to The Alison Randwick.

Visa / MasterCard incur a 1.5% surcharge per transaction.

We reserve the right to pre-authorise your credit card at any time after the booking is made, for any amount, but not more than the total amount of your booking, including any extras. The purpose of the credit card pre-authorisation is to securely guarantee funds for accommodation and incidental charges.

Excessive damage that exceeds expected wear and tear may incur a minimum cleaning or replacement fee of $100 and will be at the discretion of management and guest services staff.  This will be charged to the credit card provided at time of checkin for incidentals.

If a pre-authorisation is declined, we will request a new credit card number be provided. The new credit card must be in the same name as the booking. If it is not in the same name as the booking, an authority to charge form will need to be completed pursuant to our third-party payment terms. If no new card is provided within 48 hours of us notifying you, we reserve the right to cancel the booking. If any new card provided is declined, we reserve the right to cancel your booking with no further notice.