Our FAQ’s

Is there a hospital nearby?

Should you be visiting, here for an emergency or needing help during your stay there are three fantastic hospitals nearby.  The Prince of Wales Hospital, Royal Women’s Hospital and Sydney Children’s Hospital are all located just a short 1km distance from The Alison’s front door step.

Are there shopping spots nearby?

We are in a great location for all things shopping related! Woolworths and Coles are located just off Belmore Rd and a short 7 minute stroll from our front door.  Other nearby shopping locations include:

Royal Randwick Shopping Centre

Randwick Plaza

Westfield Bondi Junction



What are the Reception Operating Hours?

The Alison Randwick Guest Services is open 8am – 5pm off site, 7 days a week.

Our friendly Guest Services Team may be contacted on our main phone number (02) 9399 3883 during this time to assist and answer any questions you may have.


What time can I check-in from?

Our standard check-in time is from 2.00pm.

Should you arrive earlier than the standard 2.00pm check-in time our friendly guest services team will be here to great you and assist with the storage of luggage.  Be it that your room is ready for you earlier we will of course accommodate an early check-in.

If your estimated time of arrival should differ from the above please contact our Guest Services Team to advise them of your arrival time.

Please note that all of our Alison Members do receive priority check-in.

What is the check-out time?

Our standard check-out time here at The Alison is 10.00am, however, should you book direct or are a member with us we extend a complimentary check-out time of 12.00pm.

Please note that all extended check-out times must be arranged prior to your departure date.

Am I able to store my luggage?

Yes, you are more than welcome to store your luggage here with us at The Alison should you arrive prior to your 2.00pm check-in time and your room is not quite ready yet, we will happily arrange storage until you return later to check in to your room.

If you are leaving us after your stay and you have a wait until you depart via air, land or sea you can leave you bags with us whilst you pop off for some exploring before returning later to collect them prior to heading home.

Do you have on-site parking available?

There are limited on-site car parks available.

We are The Alison have 6 cars spots that are available to rent for $18 a day, per car. As these are limited and availability cannot be guaranteed please call our friendly Guest Services Team prior to your arrival to discuss options.

And not to worry, should these be unavailable during your stay there is plenty of on-street parking, both metered and unlimited, for you to nab!

How do I get there?


Whether you are bussing, flying or driving we can be easily found at 136 – 138 Alison Road, Randwick.  The Alison is hard to miss and is easily accessed via car or public transport, with bus stops just a hop and skip out the front door!


By Bus: There are handy busses that do run regularly from both the Domestic and International Airports.  Follow in-airport signage to be directed towards the bus terminals.  Be sure to have pre-purchased an Opal Card before trying to get on as these are needed to travel on all Public Transport in Sydney.  This option will see you arrive at our doorstep 45-60 minutes depending on traffic.

By Taxi/Uber/Hire Car: This option will see you arrive to The Alison within 20-30 minutes, traffic depending.  For Taxi’s and Car Hire you will find signs within the airport that will direct you to the pick up locations and taxi ranks – for Hire Cars you can then follow on-road signs that will direct you straight to us in Randwick.  Uber collection can be arrange with your driver so that they collect you from the designated priority pick-up area.


What forms of payment are excepted?

Here at The Alison we except the following forms of payment:

American Express





Cancellation Policy

Depending on the rate you choose to book with, one of the following cancellation policies will be applicable to you should you cancel your reservation:

FLEXIBLE: Selecting the Best Available Rate sees a Flexible Policy applied to your reservation where you do not need to pay until you day of arrival.  With this rate all cancellations are free of charge right up until 2.00pm, 48 hours prior to your arrival date.  All booking modifications, including date changes and/or a full cancellation of the reservation made within the 48 hours of the 2.00pm time on your day of arrival with incur a charge that is equivalent to the value of the first night booked. Those booking modifications or changes that are requested after the time of check-in must happen at least 48 hours prior to the change taking place to avoid any charges.

NON-REFUNDABLE: Should you choose to book a non-refundable or promotional rate, including all of our Stay & Save rates, cancellation of the reservation will incur the full price of the reservation. All booking modifications, including date changes, are not permitted.  You are required to make payment in full upon confirmation of the reservation.

NO SHOW POLICY: If you fail to arrive on the date in which you were scheduled to check-in it will treated as a no-show and the remainder of your reservation will be cancelled.  Should a Best Available Rate have been booked, you will incur a charge that is equivalent to the first night of the booking.  For this who have booked a non-refundable or promotional rate you will be charged the full cost of the booking.

BOOKING MODIFICATIONS AND CHANGES: For all bookings that are made on the Best Available Rate any booking changes are subjected to availability and any charges that may apply.  Should a date change be possible, the original nightly rate that was booked may be subjected to change and a higher rate can apply.

All bookings that are made on a non-refundable or promotional rate are not permitted to make any bookings modifications or changes.

NEW YEARS EVE BOOKINGS: If any night that is booked falls between the 30th and the 1st of January your booking will require full pre-payment upon confirmation of the reservation and is non-refundable.  Bookings that are during this period should by default have a non-refundable policy, though if this is unclear, this clause would supersede others.  All modifications, changes and/or cancellations are strictly not allowed.

Where do I find the best rates?

The best rates can always be found by booking with us directly!  Contact our friendly Guest Services team today to make your next booking.


How often are the rooms serviced?

We do not have daily services on rooms, however, for all those guests on extended stays you will receive a full service including linen change every fifth day.


Wifi is unlimited and included in your purchased room rate.

Do you have a lift or elevator?

We do not have a lift or elevator here at The Alison, access to the two floors of the property are via stairs only.  Should you for any reason be unable to use the stairs or require to be on ground level please call our Guest Services team ahead of time to discuss this and make arrangements depending on availability.

Do you have baby cots and extra beds available?

Yes, we do have a baby cot and folding bed available should either of these be needed.  Please call our Guest Services team in advance to book these and confirm availability.

Are there any cooking facilities available?

We do offer a small guest kitchenette open 24/7 that all in-house guests are welcome to use during their stay.  It offers a microwave, cooktop and toaster with basic cooking utensils.

Do you have laundry facilities?

The Alison does provide a shared laundry facility for our guests to use when needed for an additional cost.

Are pets allowed?

We do not allow and pets here at The Alison with the only exception to this being service animals.  Please contact Guest Services prior to checking in should you be travelling with a service animal so necessary arrangements can be made.


Smoking is not allowed.  All of our rooms and property are smoke free in accordance with current NSW Legislation and we do ask all guests to partake in such activities outside of our fence line.


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