Our FAQ’s

Do I need to be fully vaccinated against COVID19?

Yes.

As of Monday 11th Oct 21, until further notice.

As we re-open NSW, persons aged 16 and over will only be permitted to enter our accommodation settings if they are fully vaccinated or have a medical exemption. Children under 16 will have to be accompanied by a fully vaccinated member of their household to enter.
There are several options to show proof of COVID-19 vaccination in which will need to be provided to staff upon checkin, or for those arriving after hours – prior to checkin. This may be provided in the form of a photo/ screen shot.

Once fully vaccinated (two doses) with an approved COVID-19 vaccine, there are several options to access and share proof of COVID-19 vaccination:

  • COVID-19 digital certificate can be accessed through the Express Plus Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar. Visit Services Australia for instructions.
  • An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.
  • Printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov).
  • COVID-19 digital certificate can also be added to a Service NSW app and shared as part of a QR check-in. Visit nsw.gov.au for details.

For people without a Medicare card:

  • Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive.
  • Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov.

For people without a smartphone or online access:

A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.
For people with a medical exemption:If you have a medical reason for not receiving the COVID-19 vaccination, you will require one of the following:

  • NSW Health medical contraindication form completed by a registered medical practitioner.
  • Medical clearance notice issued by NSW Health.

Penalties may apply for making or presenting a fake form of proof of vaccination.
Please note for those guests whom are unable to attend their finalised reservation, standard terms and conditions will apply in conjunction with their purchased rate plan.


Is there a hospital nearby?

Should you require emergency or medical treatment, or have scheduled appointments, there are three very well respected hospitals nearby in Randwick. The Prince of Wales Hospital, Royal Hospital for Women and Sydney Children’s Hospital are all located just 1km distance from The Alison.


What is the Alison Membership?

The Alison Membership is a loyalty program that is offered to those guests who book stays with us directly or those who choose to stay with us frequently.  Have a chat to our team today to find out more!


How can I claim my Alison Membership Promotional Code?

For guests who are book directly or stay with us regularly, please contact our Guest Services team to get your exclusive membership code to use for all your future stays.


Do you cater for large groups or provide corporate rates for re-occuring guests?

Yes! The Alison Randwick provides a very affordable and accessible accommodation for those visiting Sydney for work purposes on a regular basis.

In fact, we pride ourselves on building such relationships with our corporate guests.

Corporate rates are available from our Guest Services team, as well can be negotiated on a season basis for any business looking to secure quality accommodation in Sydney.

Please send any pricing requests via email to hello@thealisonrandwick.com or call 02 9399 3883.


Are there hairdryers and power adaptors in rooms?

Hairdryers and power adapters are available for hire free of charge from our Guest Services team.

For those guests booking ensuite rooms, hairdryers are conveniently included in your room rate and can be found in your room upon check-in.


Is there a kitchen?

The Alison Randwick offers a basic cooking facilities in a communal kitchenette area available for all guests. You will find a toaster, microwave and basic cooktop and utensils for guest use 24/7. Additional items such as cutlery and crockery are available in the kitchen, or can additionally be hired in guest rooms upon request.


Am I close to Public Transport?

The Alison Randwick is conveniently located close to Belmore Road which offers bus transport through to all the major transport hubs of the Eastern Suburbs, Bondi Junction and the city. This is a 10 minute walk from our door.

We are also proud to be located the new Sydney Light Rail, just a few minutes walk from us. You can take the light rail all the way to Circular Quay, or change at Moore Park to travel to Central, Chalmers Street.


Housekeeping?

Housekeeping is provided after every 2nd night of stay. This includes a neat and tidy, full replenishment of amenities and fresh towels.

*Please Note: During COVID19 housekeeping for all guests is minimised to amenity and linen refresh only. For more details, please contact Guest Services upon booking or at check-in. We are doing our part to take responsibility and ensure there is zero contamination during our housekeeping practices as we move throughout the Guest House.

Guests staying longer than 4 nights will be arranged a full linen change, and thereafter relative to their length of stay.

For additional housekeeping requests, guests can always contact our friendly team daily to arrange additional requirements (fee).


Do you offer Long Term Rates?

Absolutely! We often welcome guests look for long term accommodation, such as corporate travellers, hospital visitors or students.

Long stay rates can be arranged directly by contacting Guest Services who will be happy to provide our current best details for long stays.

Email hello@thealisonrandwick.com or phone 02 9399 3883.


Do you offer Group Discounts?

Yes we offer discounts for groups requiring 2 or more rooms.  Contact our friendly Guest Services team to find out more.


Do you have minimum night stays?

We do not have a minimum or maximum in which you can choose to join us here at The Alison.  Stays of any duration are welcome.


Do I have to have Housekeeping during my stay?

Not if you don’t want it!  If for any reason you do not want to receive Housekeeping during your stay please let our friendly Guest Services team know.


Does my stay include breakfast?

We do not offer any breakfast services, however, guests are more than welcome to use the communal kitchen to prepare their own breakfast.

But why stay in when you can head out?  Surrounded by some of Sydney’s best cafes and eateries, you will be spoiled with choice.  Head out for quick bite and you’ll surprised at what you find!


Are there shopping spots nearby?

We are in a great location for all things shopping related! Woolworths and Coles supermarkets are located just off Belmore Road and a short 7 minute walk from our front door.  Other nearby shopping locations include:

Royal Randwick Shopping Centre

Randwick Plaza

Westfield Bondi Junction

Eastgardens


What does shared bathroom mean?

Unless you have booked one of our ensuite rooms, you will have a shared bathroom. This means that it is shared with all guests staying on that floor at any given time.  These shared bathrooms are beautifully appointed and conveniently located for the use of our guests during their stay.

These are serviced regularly and kept in beautiful condition with large showers and luxury ammenities, so you can unwind and relax in comfort! Discrete towel baskets may be used to dispose of soiled linen, and each washroom is provisioned with hand sanitiser for further safety and precaution.


What are the Reception Operating Hours?

The Alison Randwick Guest Services is open from 9am to 4pm, 7 days a week.

Our friendly Guest Services Team may be contacted on our main phone number (02) 9399 3883 during this time to assist and answer any questions you may have.

Should you be arriving after-hours please contact reception directly to find out information regarding After Hours Check-in instructions.


What is the best way to get here from the airport?

The best way to get to us from the airport, also the quickest, is via car.  Whether it be via taxi, uber or hire car, you should be able to reach us within 30 minutes. Please be aware journey times can take longer during peak hour traffic.

For those who are up for more of an adventure – you can reach us a few ways via public transport.


What time can I check-in from?

Our standard check-in time is from 2.00pm.

Should you arrive earlier than the standard 2.00pm check-in time our friendly guest services team will be here to great you and assist with the storage of luggage.  Be it that your room is ready for you earlier we will of course accommodate an early check-in.

If your estimated time of arrival should differ from the above please contact our Guest Services Team to advise them of your arrival time.

Please note that all of our Alison Members do receive priority check-in.


What to do in case of an emergency during my stay?

Should there be an emergency during your stay at The Alison, please follow the Emergency Evacuation Diagrams, which is found the back of the door in all guest rooms.  This will instruct you to go to the emergency meeting point and await further instruction from the Guest Services Team or Resident Monitor.


What is the check-out time?

Our standard check-out time here at The Alison is 10.00am, however, should you book direct or are a member with us we extend a complimentary check-out time of 12.00pm.

Please note that all extended check-out times must be arranged prior to your departure date.


Am I able to store my luggage?

Yes, you are more than welcome to store your luggage here with us at The Alison should you arrive prior to your 2.00pm check-in time and your room is not quite ready yet, we will happily arrange storage until you return later to check in to your room.

If you are leaving us after your stay and you have a wait until you depart via air, land or sea you can leave you bags with us whilst you pop off for some exploring before returning later to collect them prior to heading home.


Do you have on-site car parking available?

Yes, secure parking is offered on site, subject to availability.

Guests whom book directly pay just $15 per night, otherwise $18 for those booking through third parties.

For stays longer than 3 nights, negotiations on parking packages are available.

If you would like us to add this to your reservation, please advise us prior to arrival so we can be sure to put one aside for you. Parking is allocated on a first in best dressed basis and with limited spaces we do recommend you get in early.

Key codes will be provided for independent access once confirmation and payment is made.

On-street parking is available however majority of these spaces are timed with 2-hour limits.


How do I get there?

REACHING US IN GENERAL:

Whether you are bussing, flying or driving we can be easily found at 136 – 138 Alison Road, Randwick.  The Alison is hard to miss and is easily accessed via car or public transport, with bus stops just a hop and skip out the front door!

GET HERE FROM THE AIRPORT:

By Bus: There are handy busses that do run regularly from both the Domestic and International Airports.  Follow in-airport signage to be directed towards the bus terminals.  Be sure to have pre-purchased an Opal Card before trying to get on as these are needed to travel on all Public Transport in Sydney.  This option will see you arrive at our doorstep 45-60 minutes depending on traffic.

By Taxi/Uber/Hire Car: This option will see you arrive to The Alison within 20-30 minutes, traffic depending.  For Taxi’s and Car Hire you will find signs within the airport that will direct you to the pick up locations and taxi ranks – for Hire Cars you can then follow on-road signs that will direct you straight to us in Randwick.  Uber collection can be arrange with your driver so that they collect you from the designated priority pick-up area.


What forms of payment are accepted?

Here at The Alison we except the following forms of payment:

American Express

Mastercard

Visa

Cash


Cancellation Policy

Depending on the rate you choose to book with, one of the following cancellation policies will be applicable to you should you cancel your reservation.

Flexi/ Refundable and Membership Standard Room Rates

Full payment will be taken at the time of booking.
Cancellation is free of charge for guests until 2pm, 48 hours prior to check-in. A full refund or house credit is made available to cancellations outside of this time.
For cancellations inside 48 hours of checkin, guests will incur a cancellation fee of equivalent value to the first nights stay. The remaining balance is made available for refund or house credit.
Any booking modifications, including date changes and/or a full cancellation of your booking made after 2pm on the day of arrival will be charged the nightly rate.
Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.
Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.

Non-Refundable Promotions and No Housekeeping Rate Types.

Non-Refundable bookings will be charged in full upon booking confirmation.
Cancellations on Non Refundable rate plans booked directly may be eligible for a guest house credit valid for 6 months be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied.

Non-Refundable Weekly + Monthly Saver Rate Types.

Non-Refundable weekly bookings will be charged in full upon booking confirmation.
If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is cancelled within 24 hours after the booking is made.
Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 6 months with the property be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Long term monthly stays will be required to pay a min of 2 weeks up front, with the weekly rate payable on the same day each week thereafter.
Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.

No Show Policy


Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 48 hours of cancellation. If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.

Booking Modifications

For bookings made on all rate plans, modifications are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
The difference between fares may be required in confirming such changes.

New Year’s Eve

If any night falls between 29 December and 2 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Group Reservations of 3 rooms or more

We require a 25% deposit at the time of the booking to hold the rooms.
This will be taken at time of booking confirmation.
A further 50% is required 30 days prior to arrival.
The balance of 25% is payable 7 days prior to arrival. If the booking is cancelled after the first payment and before the 2nd payment a 10% cancellation fee applies.
If the booking is cancelled after the 2nd payment the 25% initial deposit is non-refundable.
After the final payment is made there are to be no changes or refunds. We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependent and in line with cancellation terms.


Where do I find the best rates?

The best rates can always be found by booking with us directly!  Contact our friendly Guest Services team today to make your next booking.


How often are the rooms serviced?

We do not have daily services on rooms, however, for all those guests on extended stays you will receive a full service including linen change every fifth day.


WIFI

Wifi is unlimited and included in your purchased room rate.


Do you have a lift or elevator?

We do not have a lift or elevator here at The Alison, access to the two floors of the property are via stairs only.  Should you for any reason be unable to use the stairs or require to be on ground level please call our Guest Services team ahead of time to discuss this and make arrangements depending on availability.


Do you have baby cots and extra beds available?

Yes, we do have a baby cot and folding trundle bed available should either of these be needed.

Do note there is a $30 per reservation for a cot request, and a $30 per night for additional guest trundle.

Please call our Guest Services team in advance to book these and confirm availability, as they are allocated first in best dressed.


Are there any cooking facilities available?

We do offer a small guest kitchenette open 24/7 that all in-house guests are welcome to use during their stay.  It offers a microwave, cooktop and toaster with basic cooking utensils.


Do you have laundry facilities?

The Alison does provide a shared laundry facility for our guests to use when needed for an additional cost.


Are pets allowed?

We do not allow and pets here at The Alison with the only exception to this being service animals.  Please contact Guest Services prior to checking in should you be travelling with a service animal so necessary arrangements can be made.


Smoking?

Smoking is not allowed.  All of our rooms and property are smoke free in accordance with current NSW Legislation and we do ask all guests to partake in such activities outside of our fence line.


Terms and Conditions

For further information regarding our Terms and Conditions, please CLICK HERE.

 

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